ctg44's Privacy Policy

1 Introduction & Purpose of This Policy

ctg44 is a trusted online betting and casino platform in Bangladesh. We believe your personal privacy is a fundamental right. This Privacy Policy ("Policy") describes how ctg44 collects, uses, stores, and protects your personal information.

By using our platform, you are considered to have given your consent to the terms of this Policy. Please read this Policy carefully, as it contains important information about your rights and our responsibilities. It is advisable to review this Policy before registering or logging in to ctg44.

2 What Information We Collect

ctg44 collects various types of information to provide its services, ensure security, and improve the user experience. The different categories of information collected are described below:

2.1 Information You Provide Directly

Information you provide to us directly includes:

• Full name and date of birth (for age verification)
• Email address and contact details
• Copy of national ID card or passport (for identity verification)
• Financial information such as: bKash, Nagad, Rocket numbers or bank account details
• Address and location information

2.2 Automatically Collected Information

Information collected automatically while you use our platform:

• IP address and device information
• Browser type and operating system
• Session information and login activity
• Gaming history and transaction records
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may collect information from trusted third-party services for the purpose of identity verification or fraud prevention. Such collection is always carried out in compliance with applicable laws and regulations.

3 Purposes of Using Your Information

ctg44 uses the information it collects only for specific and legitimate purposes. Your information is used for the following:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To provide betting, gaming, and casino services without interruption.
• Financial Transactions: To process deposits, withdrawals, and other financial activities.
• Security & Fraud Prevention: To prevent unauthorized access, money laundering, and fraud.
• Age Verification: To ensure that only individuals aged 21 or above use the platform.
• Customer Support: To help resolve your questions and issues.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To improve our platform and user experience.

4 Information Sharing & Disclosure

We place great importance on the confidentiality of your personal information. Your information may be shared in the following limited circumstances:

4.1 Service Providers

With trusted third parties that assist in operating our services, such as payment processors (including bKash, Nagad, Rocket and bank transfer services), identity verification agencies, and technology support providers. Information sharing in these cases is carried out under strict agreements.

4.2 Legal Requirements

Your information may be disclosed to comply with a court order, a legitimate request from a government authority, or applicable law.

4.3 Fraud & Crime Prevention

Information may be shared with relevant authorities for the investigation of money laundering, fraud, or other illegal activities.

4.4 Business Transfers

In the event of a merger, acquisition, or asset transfer involving ctg44, your information may be transferred, though the terms of this Policy will continue to apply.

5 Data Security Measures

ctg44 uses industry-standard security measures to protect your information. Our security framework includes:

• SSL Encryption: All data transfers are secured through SSL (Secure Socket Layer) encryption.
• Data Encryption: Sensitive information collected is stored in encrypted form.
• Access Controls: Only authorized personnel can access personal information on a need-to-know basis.
• Security Monitoring: Our systems are under 24/7 security monitoring.
• Firewall & Intrusion Prevention: Advanced firewall and intrusion detection systems are in place.
• Regular Security Audits: Our security infrastructure is subject to regular audits and testing.

6 Cookie Policy

ctg44 uses cookies and similar technologies to improve the experience of website users.

6.1 What Are Cookies?

Cookies are small text files stored on your device that help improve your website browsing experience.

6.2 What Types of Cookies Do We Use?

• Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To understand how the platform is used, which helps improve our services.

6.3 Cookie Controls

You can control or reject cookies from your browser settings. However, rejecting certain cookies may limit some functionality of the platform.

7 Data Retention Period

ctg44 retains your personal information only for as long as necessary to fulfil the purposes described in this Policy, or for as long as required by law.

Information from inactive accounts is deleted or securely destroyed after a set period, though some information may be retained for longer due to legal obligations or ongoing disputes. Records of financial transactions are retained for a set period in accordance with applicable law.

8 Your Rights

You have several important rights regarding your personal information:

• Right to Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your personal information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to receive your information in a structured, commonly used format.
• Right to Object: The right to object to certain types of processing of your information.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

9 Protection of Minors

ctg44 strictly provides services only to individuals aged 21 or above. We do not knowingly collect information from any minor. If we become aware that we hold information about a minor, we will immediately delete that information and close the associated account.

If a parent or guardian believes their child has created an account on our platform, please contact us immediately.

10 Changes to This Policy

ctg44 may update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you by email or through a public notice on the platform.

Continuing to use the platform after changes have been made will be considered as your acceptance of the revised Policy. We therefore recommend that you review this Policy regularly.

11 Applicable Law

This Privacy Policy will be governed by applicable laws and regulations. Any disputes relating to data protection, privacy, and data processing will be resolved under the applicable jurisdiction.

ctg44 follows internationally recognized industry practices for protecting its users' data and believes in the principle of fair play.